Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Add To Cart" button. Fill in your shipping and billing information when you are ready to check out and we'll have your order shipped to you as soon as possible! If you are shopping for more than one item, just click the page on the left of the Your Cart to continue shopping. Your items will remain in your cart until you click the CHECK OUT button at the bottom of your cart.

Q: Does zenergeticme provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at customerservice@zenergeticme.com and we will get back to you as soon as possible.

Q: How do I size a bracelet and measure my wrist?:

To measure your wrist, wrap a soft tape measure or piece of string or ribbon around your wrist just below the bump, in the space between the bump and your hand. The measuring tape or string should be up against the skin, not loose, but not pulled tight either, just resting against the skin all the way around. If you are using string or ribbon, then carefully measure the total length against a measuring tape.
Chainmaille bracelets sit a little more loosely on the wrist, like any link bracelet. Beaded leather wrap bracelets and cuff bracelets sit closer to the wrist by their design, but are made to fit comfortably. Please don't add "a little extra" to your wrist measurement, because you risk the bracelet being too loose. If you have any questions or concerning regarding sizing, please contact us at info@zenergeticme.com.

 

Q: How do I care for my beaded leather and gemstone bracelet?:

Please treat beaded leather wrap bracelets and cuff bracelets with care, as you would any piece of valued gemstone jewelry. The natural materials used to make them will degrade over time if abused.
To keep the materials in good condition, do not wear while heavily exercising, swimming or bathing. Avoid having your bracelet come into contact with abrasive or sharp materials, water, excessive perspiration, oils, lotions, perfumes, make-up or chemicals, as these may cause discoloration or damage to the materials. Store in a clean, dry place when not wearing.

 

Q: How do I care for my silver and gemstone jewelry?

Sterling silver pieces are best cleaned using a silver polishing cloth or a cleaner specifically designed for sterling silver. To keep your silver-plated jewelry pieces in good condition, limit exposure to water, ecxessive persiration, oils, perfumes or chemicals as these will prematurely tarnish / wear the silver plating. Storing silver-plated and sterling silver items in a clean, dry, air tight plastic bag when not being worn will help to reduce the natural process of oxidization that occurs with time.
Always look into the safest cleaning process for any gemstones before cleaning, including ultrasonic cleaning, as some types of gemstones are more easily damaged than others. A gentle hand with a very soft toothbrush and plain lukewarm water can be used to gently clean most of my gemstone sterling silver stud earrings.

Q: What stones have symbolic or metaphysical properties?

Natural gemstones are a gift and wonder created by Mother Earth! These stones are believed to have many symbolic and metaphysical properties. Here are a few notes to consider for some of our favorite stones:
  • African Green Jasper:  balance, harmony, fertility
  • African Jade: healing, calming, uplifting, patience
  • African Turquoise: growth and developement
  • Agate:  balancing energy, stabilizing, strengthening, courage, protection
  • Amazonite (blue): harmony, balance, calming, tranquility 
  • Amazonite (multi colored): protection against negative energy, spiritually grounding
  • Amethyst:  tranquility, calmness, peace of mind, luck
  • Apatite: focus, inspiration, clarity, balancing
  • Ametrine: mental and spiritual harmony, self awareness, balance 
  • Aquamarine: bravery, confidence, courage
  • Aventurine (blue): attracts luck, abundance and success
  • Fluorite: clarity, focus, order 
  • Black Onyx: absorbs and transforms negative energy, concentration, heightens intuition, emotional balance
  • Bloodstone: protection, mental clarity, motivation, heightens intuition
  • Carnelian: courage, compassion, creativity, protection
  • Cherry Quartz: attracts love
  • Chrysocolla: wisdom, communication
  • Chrysoprase: optimism, joy and contentment
  • Citrine: imagination, clarity, manifestation 
  • Crazy Lace Agate: encouragement, promotes optimism, stimulates mind and attitude, focus
  • Beryl Morganite: peace, joy, inner strength, confidence, connection to divine love 
  • Dalmation Jasper: healing, fortifies the spirit, discourages negative thoughts
  • Howlite Turquoise: awarness, calming, heighten creativity
  • Dogtooth Amethyst: 3rd eye stimulator, intuition, repels negativity
  • Fancy Jasper: feeling of well-being, helping one to lighten up
  • Fossil Jasper: protection for travelers, wholeness, serenity, mental clarity
  • Garnet: extracts negative energies, enhances internal fire & commitment, protection
  • Green Aventurine: stone of opportunity, luckiest of all crystals, attracts opportunity, creativity, motivation
  • Hematite: balancing, grounding, calming 
  • Imperial Jasper: tranquilty, wholeness, actualization
  • Jasper (dyed colors): tranquilty, wholeness, actualization
  • Iron Zebra Jasper: promotes courage, motivation, calmness, absorbs negative energy
  • Kyanite: tranquility, calmness, enhance communication, psychic awarness
  • Labradorite: intuition, psychic abilities, clarity
  • Laguna Lace Agate: promotes togetherness, inner stability, composure, and maturity
  • Lapis: intellect, wisdom, clarity, thought stimulator, intuition
  • Lava Rock: grounding, calming, rebirth, healing,
  • Leopardskin (Leopard Fur) Jasper: tranquility, spiritual discovery, helps to connect you with spirit animal
  • Lodolite: manifest desires, spirituality, healing
  • Mexican Red Snowflake Jasper: powerful protection against negativity and ease emotional stress
  • Mexican Zebra Jasper: self awareness, strengthen connection to divine energy and love, mood lifting, energizing
  • Mookaite: self esteem, alleviates fear & depression, communication, calm, balance, protection, openness
  • Moonstone: intuition, balance, woman's stone, said to grant wishes
  • Obsidian: shields against negativity, protection, stimulates emotional & spiritual growth, self control, realization of true self
  • Ocean Jasper (Sea Sediment Jasper): joy, happiness, aids in releasing negative energy and feelings, lifted spirits
  • Larimar: peace, clarity, healing, and love, opens one's heart and mind
  • Picasso Jasper: transformation, renewal, clearing
  • Picture Jasper: harmony, creativity, promotes release of feelings, comfort, alleviates fear
  • Polychrome Jasper: exuberance, physical energy, vitality, and vibrance
  • Poppy Jasper: cleansing, energizing, aids in organising & redirecting scattered energies
  • Prehnite: enhances visualization and spirituality, lucid dreaming, peace, calm, rememberance
  • Red (Pink) Aventurine: enhances creativity, prosperity, diffuses negativity, and balances the male-female energies, grounding
  • Red Creek Jasper: balance and relaxation, grounding, protection
  • Rose Quartz: inner peace, harmony, love, forgiveness, compassion, kindness
  • Tiger Eye: said to attract luck & money, enhance strength, courage, vitality, & passion, centering & balancing
  • Smoky Quartz: relieves negative emotions & feelings, transforms negative emotions into positive energy
  • Sodalite: harmony, balance, truth, increasing intelligent, strengthen communication